In the online retail world returns can run very high (Amazon, Wayfair, Misc. Clothing Stores, Etc.) Returns add upfront cost to all consumers.
You may return new and unused non-custom gear and non-excluded gear (foam pads, water filters, etc) up to 15 days after it is delivered. You will need to pay the shipping and insurance for the return. Note that the actual shipping + handling + processing + restocking cost is almost always more than what we charged for shipping alone.
Some returns will incur a restocking fee at our discretion. That can vary from $5 for Small Orders ($10 to $50) $5 to $20 for Medium Orders ($50 – $500) and $20 to $50 for Large Orders ($500+).
- Size exchanges are always Freeand we pay the postage to send you back the new size.
- Order cancelations before shipping are always Free.
- Questions about gear before purchase are always Free.
Please read the entire product description and if new to this type SUL/UL gear, check out any review links on the product pages before purchasing. If you are not sure about a product email us. We’d love to help you figure out what you need before you make a purchase!
If you have ordered something, and discovered it just wasn’t for you, or the size is wrong, review our return policy and exchange policies below.
STOCK STANDARD ITEMS: You may return your “100% New & Unused” product for a refund within 15 days from the date of delivery In order for us to issue a refund, the item must be in new & unused condition, and must be 100% clean! When returning a product, you are expected to pay return postage. The original shipping cost is not refunded and incur a restocking fee SEE RETURNS SECTION ABOVE.
CUSTOM GEAR: Custom Gear is Not Returnable!! Please read the complete product descriptions to know if what you are ordering is considered stock standard, or custom!
EXCEPTIONS: There may be exceptions. They are rare. Contact us first.
Q: What is “100% New and Unused”?
A: New & Unused means you tried it at home, and maybe walked around the block to test fit. It means you set the Mid up in your yard, but are very sure the dog didn’t pee on it. It means it never went on the trail and does not smell like smoke, beer, or skunk. For bivys and quilts try it on top of a clean bed, there are too many dog hairs, and dust bunnies on the floor! For shelters, pick a spot in the yard that is dry, where the grass/leaves/weeds, etc. are not too tall.
We are happy to do damage repairs when possible and will only charge the actual shop time required for the repair + return shipping. Repairs are charged at $50 / hour. Please, only send in clean gear for repair! If we have to clean the gear before repair, it may be expensive and take weeks extra time.
Example Repair Cost: A zipper pull replacement on a Bivy or Mid would be about $30 + Return Shipping.