February 11, 2014 - Most major orders are taking 2-6 weeks to ship. Small items ship in a few days. More Info Below.
******************ORDER INFO & NEWS: January 8, 2014**************
The Spring Order Rush has started a bit earlier than last year. We are expanding production capacity to keep the backorders from getting too deep. Order Early for Spring Trips!
MLD offers a wide range of very unique and diverse UL gear, more than any other five UL cottage companies combined. Counting size, color, zipper, fabric and frequently ordered custom options over our product range- we offer over 500 permutations of products and we often must wait to receive an order before scheduling it for production. We sew all the gear ourselves in the US.
Orders are built in the order they were received. Most orders for major items - Packs 4, Quilts 6, Bivys 6, Tarps 3, Mid shelters 4, TrailStars 3, Cuben Shelters 6 - take about 2-6 weeks to SHIP after an order is placed online. Most smaller items (stakes, poles, guyline, Ti Pots, mitts, gaiters, chaps, etc.) usually ship in one or two days. We estimate the wait time based on the orders coming in and projected trends. The estimate is good faith but can vary one to two weeks during very busy times.
In the US - If you have not received your order after 8 full weeks from order date, send us an email. Outside the US please wait 10 weeks. Your order viewed online will always only say "Pending" and that is normal. If your credit card or paypal account has been charged your order is in the production queue. Please see our Shipping and Warranty Info Under the INFO link.
Thanks for your patience while we build your Super Awesome UL Gear.
PHONE: 540-588-1721 Monday- Friday 9am - 3pm EST
2515 Laburnum Ave SW Roanoke VA 24015