December 15, 2013 - HAPPY HOLIDAYS MLD Will be closed from Dec 21- 31 and have limited hours from Jan 1-7. You may continue to place orders online and they will be processed and shipped in the order received. Email and phone message will be returned as possible during that time. Answers to most order questions can be found below or on the product pages. Most major orders are taking 1-4 weeks from order date. Small items ship in a few days. See More Info Below.
All smaller item orders will be shipped before we close on Friday Dec 20.
******************ORDER INFO & NEWS: November 1, 2013**************
MLD offers a wide range of very unique and diverse UL gear, more than any other five UL cottage companies combined. Counting size, color, zipper, fabric and frequently ordered custom options over our product range- we offer over 500 permutations of products and we often must wait to receive an order before scheduling it for production. We sew all the gear ourselves in the US.
Orders are built in the order they were received. Most orders for major items (Packs 3, Quilts 4, Bivys 4, Tarps 1, Mid shelters 4, TrailStars 1) take about 1-4 weeks to SHIP after an order is placed online. Most smaller items (stakes, poles, line, Ti Pots, mitts, gaiters, chaps, etc.) usually ship in one or two days. We estimate the wait time based on the orders coming in and projected trends. The estimate is good faith but can vary one to two weeks during very busy times.
In the US - If you have not received your order after 8 full weeks from order date, send us an email. Outside the US please wait 10 weeks. Your order viewed online will always only say "Pending" and that is normal. If your credit card or paypal account has been charged your order is in the production queue. Please see our Shipping and Warranty Info Under the INFO link.
Thanks for your patience while we build your Super Awesome UL Gear.
PHONE: 540-588-1721 Monday- Friday 9am - 3pm EST
2515 Laburnum Ave SW Roanoke VA 24015